FREQUENTLY ASKED QUESTIONS:

Where do I pickup my gear?

Our shop is located at 2595 Chandler Avenue, Suite #4, Las Vegas, NV 89120. It's less than a mile away from McCarran International Airport. Please note that pickup is by appointment only between the hours of 8:00Am and 6:00PM. 

A valid Identification Card and Credit Card will be required to retrieve your gear.

What if I'm unsure of my pickup time?

The time that you choose at checkout is an estimate only. You will receive an email 48 hours prior to your rental start date to schedule a definite pickup time.

 

How do I return my gear?

Gear return is the same process as pickup between the hours of 8:00AM and 6:00PM, we just ask that you give us a heads up through phone/text/email with as much notice as you can so we can ensure a team member is in shop to check your gear back in. 

The listed packages doesn't include everything I need or I don't need some of the items in the package, can this be adjusted?

We can customize any package, just email us at info@basecampoutdoorgear.com and we'll be glad to help!

 

What if something is lost or damaged?

If an item is lost and not returned, you will be charged the full retail price of the item.

If part of an item is lost (e.g. tent poles, gear bags, etc.) you will be charged for the cost of replacement for that item.

If an item is damaged, we will assess the damage and you will be charged accordingly.

© 2019 by BASECAMP OUTDOOR GEAR | All Rights Reserved

  • Facebook - Black Circle
  • Instagram - Black Circle
  • Twitter - Black Circle