FREQUENTLY ASKED QUESTIONS:

Where do I pick up my gear?

Our warehouse is located at 2595 Chandler Avenue, Office #4, Las Vegas, NV 89120. It's less than a mile away from McCarran International Airport.

All pick-ups and drop-offs are done curbside by appointment only, between 8:00 AM and 6:00 PM daily. We'll meet you at the parking spots in front of our warehouse to hand you the gear.

What if I'm unsure of my pickup time?

The time that you choose at checkout is an estimate only. You will receive an email 48 hours prior to your rental start date to schedule a definite pickup time.

If you're running late on the day of your pickup, please call or text us at 702-357-9513 to let us know.

How do I return my gear?

Gear return is the same process as pickup between the hours of 8:00 AM and 6:00 PM. Please call, text, or email us at least 24 hours in advance to schedule a time for the return.  

The listed package doesn't include everything I need or I don't need some of the items in the package. Can this be adjusted?

We can customize any package. Just email us at info@basecampoutdoorgear.com and we'll be glad to help!

 

What if something is lost or damaged?

If an item is lost and not returned, you will be charged the full retail price of the item.

If part of an item is lost (e.g. tent poles, gear bags, etc.) you will be charged for the cost of replacement for that item.

If an item is damaged, we will assess the damage and you will be charged accordingly.

© 2020 by BASECAMP OUTDOOR GEAR | All Rights Reserved

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