Frequently asked questions.
How do you clean all the gear to adhere to COVID guidelines?
Every piece of gear is thoroughly cleaned and disinfected prior to going out and again when it is returned. We set up tents and inflate sleeping pads, let them air out, and wipe them down with soapy water. Sleeping bags and dishes are always washed between uses. Chairs, tables, stoves, and all other gear get sprayed with disinfectant.
Where do I pick up my gear?
Our shop is located at 2595 Chandler Avenue #12, Las Vegas, NV 89120. It's less than a mile away from McCarran International Airport.
Due to the current situation, we'll open the shop for you by appointment only, between 8:00 AM and 6:00 PM daily. Please call us if you're running early or late.
If you'd like to pick up or return your gear outside of these hours or at a different location, please call or email us and we'll do our best to accommodate your request.
What if I'm unsure of my pickup time?
The time that you choose at checkout is an estimate only. You will receive an email 48 hours prior to your rental start date to schedule a definite pickup time.
If you're running early or late on the day of your pickup, please call or text us at 702-357-9513 to let us know.
How do I return my gear?
Gear return is the same process as pickup between the hours of 8:00 AM and 6:00 PM. Please call, text, or email us at least 24 hours in advance to schedule a time for the return.
Your rental packages don't include everything I need or have more than I need. Can this be adjusted?
Yes, we can customize any package for you. Contact us with your request. We'll be glad to help!
I'm looking for a specific item to rent but can't find it. Do you have it?
Try typing it in the search box at the top of the page. If you still can't find it, contact us. Though we may not typically carry it, we may consider adding it to our inventory. Otherwise, we will do our very best to suggest an alternative or help you find it somewhere else.
Could you recommend the best gear for me and my trip?
Sure! We have a variety of gear to choose from depending on the season and your trip type. Please contact us with your tentative trip dates and destinations and we will help you choose the right gear for your trip.
I'd like to visit the Southwest. Could you help me plan my trip?
Absolutely! We've personally been to many campgrounds, parks, and trails in the Southwest and would be glad to talk to you about what to expect. Browse through our blogs to learn about our favorite Southwest destinations and contact us with any questions you may have. Also check out our sister site DetourOn to build your own trip itineraries.
What is your cancellation policy?
A full refund will be given if cancelled at least 24 hours prior to scheduled reservation. If cancelled within 24 hours prior to pickup, a 50% refund will be given. No refunds are given to no-shows.
What if something is lost or damaged?
We realize that camping gear is subject to a lot of normal wear and tear. Each item is thoroughly cleaned and inspected prior to going out and again when it is returned.
If an item is damaged during your trip due to normal wear and tear, or if an item is missing from your package, we will do our very best to send you a replacement right away.
If an item is lost or damaged for any reason other than normal wear and tear, we will help you find a replacement right away. At the end of your trip, we will assess the damage and you will be charged accordingly.
If an item is lost and not returned, you will be charged the full retail price of the item.
If part of an item is lost (e.g. tent poles, etc.) you will be charged for the cost of replacement for that item.